Terms & Conditions

Welcome to HeathEssence! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or shopping on our site, you agree to abide by these terms.

Last Updated: [Insert Date]

1. General Information

  • These Terms & Conditions apply to all visitors, customers, and users of HeathEssence.
  • Our store specializes in health & beauty, skincare, and hair care products, serving customers in the United Arab Emirates, Saudi Arabia, and Kuwait.
  • By using our website, you confirm that you are at least 18 years old or have parental consent to make a purchase.

2. Orders & Payments

  • All orders placed through our website are subject to availability and confirmation.
  • Prices are listed in the local currency and may be subject to taxes and shipping fees.
  • We accept secure online payment methods, including credit/debit cards, Apple Pay, Google Pay, and other payment gateways.
  • Asrar Al-Jamal reserves the right to cancel or refuse any order due to fraud suspicion, stock unavailability, or pricing errors.

3. Shipping & Delivery

  • We currently ship to the UAE, Saudi Arabia, and Kuwait. Delivery times may vary based on location and courier services.
  • Shipping fees and estimated delivery times are displayed at checkout.
  • Asrar Al-Jamal is not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier issues.
  • Customers must provide accurate shipping information. Incorrect addresses may lead to delivery delays or order cancellation.

4. Returns & Refunds

  • Due to the nature of health & beauty products, we can only accept returns if:
    • The product is damaged, defective, or incorrect upon arrival.
    • The return request is made within [X] days of receiving the order.
  • Items must be unused, unopened, and in original packaging to qualify for a return.
  • Refunds are processed once the returned product is inspected and approved.
  • Return shipping costs may apply unless the item was sent in error or damaged upon arrival.

5. Product Information & Disclaimer

  • We strive to provide accurate product descriptions and images. However, colors, packaging, or formulations may slightly differ due to manufacturer updates.
  • Asrar Al-Jamal is not responsible for any allergic reactions or skin sensitivities. Customers should read ingredient lists and conduct patch tests before using new products.
  • Our products are for personal use only and are not intended to diagnose, treat, or cure any medical conditions.

6. Intellectual Property

  • All website content, including images, logos, text, and product descriptions, is the property of HeathEssence and may not be copied, reproduced, or used without permission.

7. Privacy Policy

  • Your privacy is important to us. We collect and store customer information securely and do not share personal details with third parties, except as required for order processing.
  • By using our website, you consent to our Privacy Policy (see full details on our Privacy Policy page).

8. Limitation of Liability

  • Asrar Al-Jamal is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • We do not guarantee that our website will be error-free, secure, or uninterrupted.

9. Changes to Terms & Conditions

  • Asrar Al-Jamal reserves the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
  • Continued use of our site after changes indicates your acceptance of the updated terms.