Returns & Refund Policy

At HeathEssence, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refund Policy carefully to understand the conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

We accept returns under the following conditions:
✔ The product is damaged, defective, or incorrect upon arrival.
✔ The return request is made within [X] days from the date of delivery.
✔ The item is unused, unopened, and in its original packaging with all tags, labels, and accessories.

Non-Returnable Items:
❌ Opened, used, or tampered products.
❌ Personal care and hygiene items (such as skincare, hair care, and cosmetics) due to health and safety reasons.
❌ Items purchased during promotions or clearance sales (unless defective).

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us at info@HeathEssence.com with your order number, product details, and reason for return.
  2. Attach clear photos of the item showing any defects or issues.
  3. Our team will review your request and provide further instructions.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within [X] business days.

💳 Refund Methods:
✔ Credit/Debit Card: Refunds will be credited back to your card (processing time depends on your bank).
✔ Store Credit: You may opt for a refund in the form of store credit for future purchases.
✔ Replacement: If applicable, we can send a replacement product instead of issuing a refund.

Note: Shipping fees are non-refundable, and return shipping costs may apply unless the item was received in a damaged or incorrect condition.

4. Exchange Policy

We offer exchanges only if the product is defective, damaged, or incorrect. If you need an exchange, contact us within [X] days of receiving your order.

5. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • Once an order is shipped, it cannot be canceled but may be eligible for return after delivery.